To our valued Patients

Like you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world.  Our Main priority during all of this has been the safety and health of our employees, patients and communities.  

In an effort to answer questions about how our company will operate during this period of uncertainty, please read the information below. 

 

1. Examinations: Effective at 5 PM on Tuesday March 24th, we are no longer providing regular comprehensive examinations, contact lens fittings, or eye wear adjustments.  We are planning this restriction will last at least until April 12th.  If you had an exam scheduled during this period, you do not need to call and cancel.  Currently we are re-scheduling exams beginning on May 1st and will call to move regular exams forward if we are able to resume regular eyecare prior to that date.  Resuming regular operations will depend on CDC recommendations and state and local government guidelines. Please check our website or Facebook book page for updates. 

 2. Eyewear and Contact Lens pick up and ordering: Please call us to make arrangements for payment and pick up.  In order to follow 'social distancing' recommendations, we will ship your orders to you for an additional $5.  We are limiting the number of people in our offices and our doors are locked; you may call, knock, or ring the door bell and we will dispense your glasses to you in the parking lot or vestibule depending on the office.

 3. Contact Lenses: If your contact lens prescription expires while we are unable to provide regular exams and contact lens fitting, please call us to order and ship a 6 month supply to you so your wear will not have to be interrupted.  Please be cautious with your decision to wear contact lenses. Read more about COVID-19 and contacts here: https://www.optometrytimes.com/coronavirus/covid-19-and-contact-lens-wear-what-ods-and-patients-need-know

 4. Prescriptions and Refills: We will continue to process and refill medications.  Your pharmacy should contact us for a refill, but if you are still having difficulty getting any of your medications, please contact our office.  

 5. Eyecare urgencies and emergencies: We are here for you in the event of a medical eyecare urgency or emergency.  This may include sudden decreased vision, eye pain, foreign bodies, new flashes of light or floaters in your vision, etc.  It is our desire to decrease the exposure to and burden on our local health care clinics and ERs, but if you are unable to reach us, please go to the ER in the event of an emergency.  We will also be providing tele-health services in some cases (using your phone apps to send pictures and communicate).

 

Thank you so much for your trust in Premier Eyecare Associates for your eyecare and vision needs!  We appreciate your patience and understanding during this time.  Many blessings and good health to you and your families,

 

The Premier Eyecare Team

 

 

To Our Valued Patients,

In light of recent events surrounding the Coronavirus (COVID-19) and Influenza, the eyecare providers and staff at Premier Eyecare Associates want you to know that we are committed to protecting your health and safety.  We are reviewing ongoing communication with the Centers for Disease Control (CDC), the World Health Organization (WHO), the American Optometric Association (AOA) and our local health departments.  In order to do our part in limiting the spread of the virus that causes COVID-19, we have reviewed and enhanced our cleaning and disinfecting procedures. It is our top priority to practice disinfection methods in compliance with recommendations from the CDC https://www.cdc.gov/ .

In an effort to further protect our team members, patients, and the community, we ask that you contact our office prior to any scheduled appointment if you or a family member have symptoms, such as cough, fever, difficulty breathing, sore throat, or runny nose so that we can reschedule any non-emergent appointments to another convenient time. According to the CDC, individuals experiencing a fever of 100 degrees or higher, coughing, and/or difficulty breathing, should stay home and contact a healthcare provider.

The MO DHSS recently opened a hotline for citizens needing guidance regarding COVID-19. It is operated by medical professionals and is available 24 hours a day, seven days a week. The phone number is 877-435-8411.

We value your trust in our office to provide you eyecare and thank you for helping us in our efforts to keep our communities safe.